Today I proceed to purchase my Hubby his gifts from Barnes and Noble Online since we finally received our rewards gift cards. I had $250 in B&N gift cards, but unfortunately they sent them in $25 increments. Lame.
I proceed to check out with my $350 order - because you can never spend JUST the gift card amount - and it informs me I can only enter two gift cards per order. TWO?!?!? WTH!? Gjhfhnjgbjkh!!!!
Now there is no way I am going to break this order up into 8 different orders and pay EIGHT different express shipping fees!!
Soooo I call customer service. I should've known the moment I heard the foreign accent this was going to be one of those stereotypical, no-good, terrible, horrible, customer service experiences.
I proceed to explain my dilemma of 10 gift cards, and only allowed three entries, and not wanting to pay excessive express shipping fees.
CSR: "Oh but standard shipping is free so it shouldn't be a problem."
Me: "Um, no, I am doing express shipping and that is not free."
CSR: "Express shipping is free if you are a Barnes and Noble Member."
Me: "Well, I am not a Barnes and Noble member, hence why Express shipping is NOT free and why I don't want to pay 8 separate shipping fees."
CSR: "Ok, well enter in your gift cards."
Me- rolls eyes and clenched jaw "Yes, I have entered in my two allowable gift cards but I still have 8 more to put towards the order. I would like to pay as little out of pocket as possible. Which is why I have called."
We go back and forth because for some odd reason he can't comprehend the number eight. Once he finally understands I have Eight more to apply we continue and he takes each number over the phone to apply to the order.
CSR: "Ok, give me the order number and I will apply the gift cards to your order."
Me: "Where to I find the order number?" Thinking, don't you have to complete the order to be given one!?!?
CSR: "Place the order and it should generate one."
Me: "I must enter a credit card to place the order to cover the remaining balance. It is NOT going to charge the full amount to my credit card if I click 'Place Order' will it?"
CSR: "No, there will still be time between then that I can apply the cards before it charges the remainder to your credit card."
I do so, give him the order number generated and he puts me on hold.
CSR: "It seems you applied your credit card to the remaining balance, so I cannot apply the gift cards without canceling the order and re-submitting it."
You dumbass!!!!! Is that not what I just asked you, you incompetent dipshit!!
Needless to say, I have now expressed to him that I am pissed because that is exactly what I asked prior to doing so and he instructed me to go ahead, and now I being informed the order has to be cancelled, THEN I have to wait 24-48 hours for them to get the cancellation confirmation from my bank to re-do the order.
ARE. YOU. KIDDING. ME!?
So now I risk not getting the stuff in time because this flipping idiot has no idea what the hell he is talking about!
I proceed to ask to speak with someone else or a manager and he tells me no because they will only be able to provide the same resolution.
SO NOOOWWWW, I have to wait and go through this process all over again with potentially another dumbass!!!
I am very livid!!
I better get those gifts before Christmas, and I better not have to pay any excessive shipping fees to compensate for the dimwit's mistake I had to deal with! Ugh!!!!